Meet Alex “Kilo” Criswell. Alex is one of our helpdesk technicians whose primary job is answering the call for help whether it comes by phone, ticket, or carrier pigeon. Alex graduated with a degree in Telecommunications and has been providing IT support for over 7 years.
Before coming to Wingman IT he was in a similar support role with Support.com. He is experienced at dealing with the broad range of software demanded by today’s small business world and can rapidly fix most day-to-day issues.
Alex has a very dry sense of humor and serious demeanor. While Alex doesn’t always sound warm and bubbly he genuinely cares about our users and their IT issues. Although Alex can come off a little dry over the phone, next time you talk with him, you should try your best “dad joke” on him, and see if you can get him grinning.
In his spare time Alex enjoys tinkering with electronics, PC gaming, and video game modding. His favorite mod so far is Tamriel Rebuilt for “The Elder Scrolls III: Morrowind” because it adds the mainland of Morrowind province to the game with thousands of locations, dialogue, and over 600 added quests!